it is important that items are in best possible conditions when returned.
If you change your mind about your order, you can cancel prior to delivery by e-mailing firstname.lastname@example.org or calling +2347042753689 to cancel. You will not incur any charges if this is done before delivery.
If you are not satisfied for any reason with goods ordered on loponline.com you can return your products as long as:-
You contact customer support within 48hours of delivery.
You have proof of purchase [order number, delivery note, and invoice]
The goods must be in as ‘NEW’ condition and returned in the original, undamaged packaging along with the accessories and free gift received with it, if there’s any.
The product must not have been used.
All sealed items must not be opened yet.
If your product arrives damaged or you were delivered the wrong product, we will be happy to exchange or refund your purchase as long as you contact customer support within:-
7 days for fashion products.
3 days after delivery for general merchandise.
If you have proof of purchase [order number, delivery note, and invoice]
You have one week from day of delivery to return your order, the cost of return will be refunded after your return has been processed.
Please ensure you fill the return form available on the website
If you are located in lagos- please contact our customer support team by e-mailing email@example.com or call +2347042753689 to arrange for a LOP pick up.
If you are located outside lagos- you will need to send goods back to LOP using DHL. You will need to contact LOP before return. LOP will notify DHL and then you will drop the goods of at DHL office.
All returns should be addressed to: - return manager 25c kofo abayomi street Victoria island lagos Nigeria.
All return are subject to inspection and approval by LOP quality control, returns that do not pass our quality check will be rejected and the shipment cost will not be refunded to the consumer.
If you have already paid for the cash we will refund the full cost of it by transferring the entire amount to your account.
If the items are paid for by card the refund will be only directly to the card used for purchase.
The shipping will be free if a return is due to manufacturers fault or incorrect delivery. Otherwise, you will need to pay for the cost of shipping goods back to LOP. The period of refund will not exceed 10 working days starting from day of receipt of returned goods.
Thanks for shopping on loponline.com we are here to serve and make u feel better and comfortable. Should you have any issue with the above, kindly contact us at firstname.lastname@example.org or call +2347042753689 and your suggestions are guaranteed will be given due considerations.